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This partner portal is used by its affiliates (BestBuy and others) to order products and service and also to activate cell-phone service and schedule appointments.. A tier-2 communications service provider of Voice, Data and Entertainment services to Consumers & SMBs was facing challenges we see at many Communications companies: high churn ( 5%), low up sell / cross sell (.. This high-ROI project was also self funding, as delivered savings more than made up for initial expenditures.

The transformation involved rationalization and abstraction at multiple layers Bolt processionals implemented a multi stage process in creating the enterprise grade architecture with a customer first perspective.. US Tier-1 Telco’s business services wanted to transform their partner portal to increase the revenues.. This telco had multiple systems across customer touch-points – call-center, in-store POS, Online Sales, Online Service and mobility.

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Our team interviewed multiple stakeholders across functional areas to build a comprehensive User Journeys deliverable that identified gaps and inefficiencies in the current state, as well as opportunities for improvement. Iti Fitter Trade Theory Pdf In Hindi

The Telco’s across the globe are facing challenges in providing consistent customer experience across multiple touch-points.. The decision making process of consumers today has changed due to social networks and ease of access to technology.. This encouraged the CSRs in the shop to promote more products & Services; ultimately increased the sales by 200%.. The traditional buying process was simple and straightforward, however today the key element in decision making is the use of online research, reviews, feedback from friends and family on social networks and ease of buying – mobile, online or in-store.

McGraw Hill Financial, a leading global provider of information and price assessments for energy, petrochemicals, metals and agriculture markets, asked Bolt to lead its customer relationship management (CRM) transformation project.. With problem areas identified, Bolt designed a business architecture defined in terms of capabilities, processes, objectives, and success indicators.. Bolt, with its strong experience and expertise in Telecom domain, helped transformed one such major tier-1 Telco in North America.. We were further mandated to reduce calls to help desk and time for ordering and activation of services.. Bolt Founders proposed a Partner Community portal (on Salesforce with Apptus as CPQ).. The portal fast tracked from ordering-to-quote to cash life cycle on one side and activation on the other making the process very smooth and simple for the CSR and customer.. Bolt delivered this streamlined architecture to McGraw Hill, including a roadmap and timeline for successful, complete CRM transformation.. Bolt worked with McGraw to understand the “as-is” business processes and build a roadmap for the “to-be” optimized state.. Our mandate was to create an UI that was easy to use and build a framework that allowed products from wireless to wireline to IP to be sold together. 518b7cbc7d